I purchased a new smartphone and downloaded SPRYFIT to log-in with my new phone. However, it doesn’t allow me to log-in and shows a pop-up window saying “please disconnect your gears from your smartphone” Agent S May 08, 2017 18:07 Updated Follow Please disconnect your gear before you install SPRYFIT on your new smartphone. If your old phone is broken, please email us at email@example.com Related articles How do I cancel the game? Do I get a full refund if I cancel? Comments 0 comments Please sign in to leave a comment.