Why aren't my steps syncing? Agent S October 25, 2017 03:35 Updated Follow In SPRYFIT we count the only steps during a game period. First of all, please make sure that your game starts. Related articles Can I join the multiple games at the same time? I can't see my step count on dashboard Fitbit Steps don’t match SPRYFIT steps. How do I solve this issue? Even though I achieved the goal, SPRYFIT shows “Fail” because I did not sync my Fitbit. Comments 0 comments Please sign in to leave a comment.